Microsoft has certainly shone a bright light on Unified Communications, but UC is by no means a new phenomenon introduced by Bill Gates (News - Alert). By combining the features of various communications methods — email, voice mail, fax, IM, telephony — into a single service, unified communications helps users manage all of their communications more effectively, regardless of whether they work in the office, at home, or on the road.
Despite the varied benefits of VOIP IP-based communications systems — from business efficiency to cost savings — many businesses are not quite ready to completely rip out their existing analog systems. Particularly in theSBC space, a large number would much prefer trying out a new solution before undergoing a complete migration.
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